Returns and refunds

Every piece is made for your order. Because of that, we don’t take returns or exchanges for fit or change of mind. Check the size guide before you order. If you’re between sizes, take the larger one.

If something is wrong, we fix it. Email hello@belialdigital.com within 30 days of delivery if your piece:

• arrives damaged, flawed, or defective
• isn’t what you ordered (wrong item, size, or color)

Include your order id (it starts with BD-) and a photo. We’ll send a replacement or a full refund, whichever you choose, at no cost to you. You don’t need to send anything back unless we ask.

Lost or stalled parcels. If tracking hasn’t moved in 10 days, or the carrier marks the parcel delivered but you never got it, write to us. We’ll chase the carrier, then reship or refund.

Wrong address. Check your address at checkout. If a parcel comes back because the address was incomplete or wrong, we can reship it once you’ve paid the shipping again.

Cancellations. Write to us right away. If your piece hasn’t gone into production, we cancel and refund in full. Once it’s being made, we can’t stop it.

Refunds go back to the card you paid with. Your bank usually posts them within 5–10 business days.

This policy doesn’t limit any rights you have under the consumer law where you live.